NPS
Reaching the Next Level of Customer Experience Leadership
NPS Methods with a Practical Bent
Net Promoter Score®, or NPS®, still reigns as the only leading indicator of business growth in the customer experience world. So what’s the best way to build a customer experience program around NPS? Or ebook shows you.
The Latest from the NPS Leader
NICE Satmetrix co-developed Net Promoter back in the day, and dow we bring you its next evolution. We offer the most cutting edge methodology for implementing Net Promoter. Learn about the four core themes:
- A focus on the customer journey in your measurement framework
- Engaging employees in customer experience with actionable insights
- Following up based on “smart loops” for deeper understanding
- Focusing on the needs of your organization when delivering information
<script src="//app-e.marketo.com/js/forms2/js/forms2.min.js"></script><!-- [et_pb_line_break_holder] --><script>MktoForms2.loadForm("//app-e.marketo.com", "338-EJP-431", 10872, function(form) {<!-- [et_pb_line_break_holder] --> form.vals({"sMXOriginatingWebProperty":"Net Promoter"});<!-- [et_pb_line_break_holder] --> form.onSuccess(function(values, followUpUrl) {<!-- [et_pb_line_break_holder] --> // Get the form's jQuery element and hide it<!-- [et_pb_line_break_holder] --> form.getFormElem().html('<div class="submitted-message"> Thank you.<br><br>Please click on the button below to download our Ebook on Implementing NPS.<br><br><a href="http://info.nice.com/rs/338-EJP-431/images/Satmetrix-eBook-Intro-to-NPS2 - NPS.pdf" class="button-active md" id="book" target="_blank">Download Now</a></div>');<!-- [et_pb_line_break_holder] --> // Return false to prevent the submission handler from taking the lead to the follow up url<!-- [et_pb_line_break_holder] --> return false;<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] -->});</script>