2016 NPS Consumer Benchmarks

Infographic Reveals Highlights at a Glance


Higher NPS Equates to Faster Growth

Each year NICE Satmetrix, co-developer of Net Promoter®, benchmarks leading brands according to their Net Promoter Score® (NPS). The research behind the Net Promoter methodology shows that companies with scores higher than their competitors grow faster and are more successful. Download the 2016 benchmarks and use the data to drive your growth.

Compare Your Company to the Leaders

Net Promoter Scores vary widely by industry and sectors. Knowing what similar companies have achieved helps you to setrealistic goals for improvement.