2016 NPS Consumer Benchmarks
Infographic Reveals Highlights at a Glance
Higher NPS Equates to Faster Growth
Each year NICE Satmetrix, co-developer of Net Promoter®, benchmarks leading brands according to their Net Promoter Score® (NPS). The research behind the Net Promoter methodology shows that companies with scores higher than their competitors grow faster and are more successful. Download the 2016 benchmarks and use the data to drive your growth.
Compare Your Company to the Leaders
Net Promoter Scores vary widely by industry and sectors. Knowing what similar companies have achieved helps you to setrealistic goals for improvement.
<script src="//app-e.marketo.com/js/forms2/js/forms2.min.js"></script><!-- [et_pb_line_break_holder] --><script>MktoForms2.loadForm("//app-e.marketo.com", "338-EJP-431", 10872, function(form) {<!-- [et_pb_line_break_holder] --> form.vals({"sMXOriginatingWebProperty":"Net Promoter"});<!-- [et_pb_line_break_holder] --> form.onSuccess(function(values, followUpUrl) {<!-- [et_pb_line_break_holder] --> // Get the form's jQuery element and hide it<!-- [et_pb_line_break_holder] --> form.getFormElem().html('<div class="submitted-message"> Thank you.<br><br>Please click on the button below to download our Infographic on 2016 U.S. Consumer 2016 Net Promoter Benchmarks.<br><br><a href="http://info.nice.com/rs/338-EJP-431/images/2016-nps-b2c-benchmark-infographic - 2016 NPS Consumer Benchmarks.pdf" class="button-active md" id="book" target="_blank">Download Now</a></div>');<!-- [et_pb_line_break_holder] --> // Return false to prevent the submission handler from taking the lead to the follow up url<!-- [et_pb_line_break_holder] --> return false;<!-- [et_pb_line_break_holder] --> });<!-- [et_pb_line_break_holder] -->});</script>