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Map Your Customer Journey
The Customer Graph provides a single, integrated view of the customer journey by mapping performance of customer touch points in an always-on, real-time visual representation of your customer journey. This graph aligns with the measurement framework in NPS2, the latest thinking about Net Promoter methodology.
Visualize Your Customer Data
The Net Promoter Network community provides introduces you with a collection of discussions, resources, and advice on program management.Use charts within NPX to easily see and understand the correlation between elements of the customer experience and the Net Promoter Score. Understanding what drives your customers’ experience helps you prioritize your company’s investments in change and improvements.
Gain New Insight with Text Analytics
Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Using NPX, automatically track the volume and sentiment of comment themes, uncover and respond to emerging topics, a. And easily drill down to the original comment to fully understand root cause.