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As the co-developer of Net Promoter®, Satmetrix offers a rich array of resources for expanding your understanding of the methodology. Develop your expertise, apply your growing knowledge to your business and explore our software, NPX, which captures and automates our years of experience and insight.

 

Map Your Customer Journey

The Customer Graph provides a single, integrated view of the customer journey by mapping performance of customer touch points in an always-on, real-time visual representation of your customer journey. This graph aligns with the measurement framework in NPS2, the latest thinking about Net Promoter methodology.

 

nps-heatmap

 

How It Works

 

Visualize Your Customer Data

The Net Promoter Network community provides introduces you with a collection of discussions, resources, and advice on program management.Use charts within NPX to easily see and understand the correlation between elements of the customer experience and the Net Promoter Score. Understanding what drives your customers’ experience helps you prioritize your company’s investments in change and improvements.

 

nps-drivers

 

How It Works

 

Gain New Insight with Text Analytics

Built-in text analytics give you a clear view of what your customers are telling you in their comments over time. Using NPX, automatically track the volume and sentiment of comment themes, uncover and respond to emerging topics. And easily drill down to the original comment to fully understand root cause.

 

nps-stream

 

How It Works

 

 

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  academy
Gain a common understanding of NPS and learn best practices for success.
FREE
1hr
Understand customer journey mapping basics and discuss merits of metrics.
PREMIUM
4hrs
Use customer feedback to inform decision making and link to financials.
PREMIUM
4hrs
Drive actions across the business and define strategies to activate promoters.
PREMIUM
4hrs
Develop a roadmap to integrate NPS2 methodologies in your company.
PREMIUM
4hrs
Develop a roadmap to integrate NPS2 methodologies in your company.
PREMIUM
3hrs
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