BREAKING NEWS

It’s Here, Welcome to the Net Promoter Network!

The Premier Destination for CX Professionals

 

We’re very glad to welcome you to the Net Promoter Network, the newly reimagined and redesigned version of the popular Net Promoter Community that Satmetrix has supported and moderated for years. The new NPN is a modern, dynamic content hub and community site where CX professionals can get and share the latest NPS and CX-related content, resources, best practices and thought leadership. Highlights of the new Net Promoter Network include:

 

1_-08 1_-09 1_-10

1_-11 1_-12 1_-13

 

All visitors can browse the site, or sign up for free membership to gain access to a frequently updated library of educational and thought leadership (eBooks, infographics, etc.) from Satmetrix and our contributing CX partners, including luminaries like Colin Shaw, Jeanne Bliss, Joseph Jaffe and others. We also offer a paid subscription; Premium members will gain access to even more information and instruction, including Net Promoter Academy course content, exclusive NPS benchmark data, a library of video presentations from past Net Promoter conferences, and more. We hope you enjoy the new Net Promoter Network – the premier destination for CX professionals.

 

  academy
Gain a common understanding of NPS and learn best practices for success.
FREE

1hr
Understand customer journey mapping basics and discuss merits of metrics.
PREMIUM

4hrs
Use customer feedback to inform decision making and link to financials.
PREMIUM

4hrs
Drive actions across the business and define strategies to activate promoters.
PREMIUM

4hrs
Develop a roadmap to integrate NPS2 methodologies in your company.
PREMIUM

4hrs
Take the exam at anytime to enable the credential of Net Promoter Certified Associate.
PREMIUM

3hrs