Preparing for the Customer of Tomorrow

Safelite AutoGlass has become synonymous with stellar service thanks to its people powered, customer driven approach. Using data analytics to better listen to their customers, Safelite is forging ahead to implement new processes to make services and experiences easier for the customer.

Renee will talk about where Safelite is in its customer driven journey and share insights into the road toward omni-channel contact, knowing when to move from data insight and transform it into action, and why your people ultimately matter more than
data.
 

TABLE TALK

Strike Up a Conversation

When you meet Renee in person, strike up a conversation! Here are a few insights about Renee to get you going:

• Three-word advice for CX success: Always listen first.
• Admirable CX practice: Personalization, done well.
• Top tip for raising the profile of CX: Gain leadership support for creating a great customer experience and tie it to your internal strategies.
• Hidden talent? Played alto saxophone through college.
• Talk to me about: March Madness basketball, GoldenDoodles.