Meet Amy Randolph
Chief Brand Officer and EVP of First Busey Corporation


PODCAST: The Journey to CX Success
Insights from Our Interview with Busey Bank’s Amy Randolph and Caitlin Drake
Insights from Our Interview with Busey Bank’s Amy Randolph and Caitlin Drake
TOPIC
Uncharted Territory: Busey’s Journey to Customer Experience Success
Just starting out on your CX journey or stuck at a standstill? In this session, Amy Randolph and her colleague Caitlin Drake share how Busey Bank went from a non-existent CX program to one that has been nationally recognized for its success and innovation. Amy and Caitlin will walk participants through building a business case to earn executive buy-in, share success strategies for developing brand advocates and reveal how Busey continues to outperform the rest of the banking industry in customer loyalty and satisfaction.
TABLE TALK
Strike Up a Conversation
When you meet Amy in person, strike up a conversation! Here are a few insights to get you going:
- Four-words advice for CX success: See problems as possibilities.
- Top tip for raising the profile of CX: Employee engagement improves customer experience!
- What I’m passionate about: I have a passion for continuous improvement in whatever I’m doing.
PRICING
Limited Time – Save $200 off
Limited Time – Save $400 off
UNITE CONFERENCE
$1500