NPS Customer Experience Summit April 24-27th, 2017 | London REQUEST YOUR INVITATION

Meet Kelly Kay

Managing Partner, Global Software & Mobility Practice Leader,
Heidrick & Struggles

Quick Tips in Our Interview with Recruiter Kelly Kay


Managing Your Career Journey

Every day, customer experience professionals talk about the customer journey, but rarely do we take the time to manage our own career journey. For most of us, career management is not something we are taught, or instinctively know how to do, but it’s critical to personal and professional success.
Drawing on more than 10 years of global experience in executive search, Kelly will share his insights and observations about the things you should know, but that very few are ever taught, about making important career decisions. The session will explore critical aspects of managing the career journey, giving you as an individual and a member of a team (or team leader) can succeed and help others to achieve similar success. Topics will include:

  • The importance of telling your story in a compelling way,
  • the value of (soft) leadership skills, and
  • best practices/worst practices in professional development.


Strike Up a Conversation

When you meet Kelly in person, strike up a conversation! Here are a few insights from, and about, Kelly to get you going:
Best customer experience practice: Follow up every time single time you commit to do something.
Most common career mistake: Chasing money instead of your passion.
Talk to me about: Anything important to you – family, vacation, work, new job, etc.


Limited Time – Save $200 off

Limited Time – Save $400 off




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