About Catherine

Catherine has over thirty years’ experience in customer operations and project management roles and sixteen in customer experience and loyalty programs. Before NICE Satmetrix, she was a loyalty program manager within a global telecom company and has also worked with many large customers (B2B and B2C) providing best practice advice and design guidance as a senior program manager. She adapts those customer centric experiences across all companies in a variety of industries. Catherine is a Net Promoter Certified Instructor, having contributed to the design of the course itself as well as many of NICE Satmetrix’s consulting deliverables. She has an MBA from the University of Warwick (UK) and a BSC in Mathematical Studies.