AGENDA
WEDNESDAY
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7:30 am
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Networking Breakfast and Registration
ALL DAY
Product Lab
8:30 am
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Introductory Remarks
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State of the Union
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Customer Experience at the Heart of the Business
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11:00 am
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The Internal Battle for Hearts and Minds
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Social Media: What’s a Marketer to Do?
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Action, Not Research: Surveys That Get the Job Done
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Bulletproof NPS: Auditing Your Program to Wall Street Standard
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Drive Team Performance with Internal NPS
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Product Lab: NPX Overview
12:00 pm
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The Intuitive Customer
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12:30 pm
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Networking Lunch
ASK AN EXPERT
On-Site Sign-Up
9:00am to 1:30pm
2:00 pm
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Emotional Connections Workshop
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Anybody Out There? Get Creative for Great Response Rate
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Engaging Stakeholders Through Score Cards
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Eat: To Beat Stress. To Look Better. To Feel Better.
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Leveraging CX Data for Customer Storytelling
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Product Lab: NPX Reporting Tips and Tricks
3:00 pm
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Journey to CX Success
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Driving High Survey Response Rates
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“Show Me the Money!” The Economics of Net Promoter
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Nutrition Planning Workshop
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4:00 pm
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Customer Experience for the Win
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We’re adding even more great case studies to our line up, so times may change.
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5:30 pm
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Networking Reception
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ALL DAY
Product Lab
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ASK AN EXPERT
On-Site Sign Up
9:00 am to 1:30 pm
Hurry. Don’t miss our limited time offer!
Hurry. Don’t miss our limited time offer! Register Now
Hurry. Don’t miss our limited time offer! Register Now