10TH ANNUAL
Net Promoter Conference
THE FIRST
10 Years Young
The original Net Promoter conference, and still an annual can’t-miss for CX pros like you.
THE BEST
500+ Case Studies
We’ve presented over 500 real-world case studies. Come hear success stories that will guide your growth.
THE LARGEST
5000+ CX Pros
We’ve trained more than 5000 Net Promoter practitioners. Tap into a diverse pool of expertise and experience.
THE ONLY
CX For Everyone
Unite with us in our mission to bring Net Promoter and CX solutions to everyone.
UNITE WITH US
Get inspired and get practical. Enjoy personal access to keynote
speakers, CX experts, and in-field practitioners.
Intimacy Is Not a Dirty Word: Getting Close to Your Customers
The Disruptive Power of Customer Experience
Emotional Connections Workshop
The Intuitive Customer
Career Management Workshop
Leveraging CX Data for Customer Storytelling
Action, Not Research: Surveys That Get the Job Done
Bulletproof NPS: Auditing Your Program to Wall Street Standards
Marrying NPS to Business Value in the New Service Profit Chain
Preparing for the Customer of Tomorrow
Executive Presentation Survival Guide
Ten Ways to Create Loyalty Remotely
The 2016 B2C NPS Benchmarks: Data Meets Software
You Asked, We Listened: The Impact of Responsive Action
Anybody Out There? Get Creative for Great Response Rates
Path to Profit: Customer Journey Mapping
Engage Your Employees with Net Promoter Insight
Show Me the Money! The Economics of Net Promoter
Uncharted Territory: Busey’s Journey to CX Success
Engaging Stakeholders Through Scorecards
Right People, Right Time: Workforce Diversity Drives Success
Uniting the Enterprise Through Technology
EAT: To Beat Stress. To Look Better.
Competing for Customers: Making the Case for CX
Social Media: What’s a Marketer to Do?
Uniting the Enterprise: The Net Promoter Revolution
Winning the Battle for Hearts and Minds
Customer Experience for the Win
Managing Your Career Journey
Uncharted Territory: Busey’s Journey to CX Success
SPEAKER PODCASTS
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The Impact of Social Media
Insights from Our Interview with Laura Brooks, PhD
[podcast_episode episode=”9585″ content=”player”]
WHAT TO EXPECT
MAY 02, MAY 03 View Details View Details
NPS2 Certification
Training
Learn NPS2 methodology from the same experts who developed this cutting-edge approach. Set improvement goals, drive organizational change, and build a program roadmap.
MAY 04, MAY 05 View Details View Details
Conference
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Customer Experience for the Win
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The Intuitive Customer
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Customer Experience at the Heart of the Business
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Managing Your Career Journey
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State of the CX Union
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Uniting the Enterprise Through Technology
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Social Media: What’s a Marketer to Do?
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Drive Team Performance with Internal NPS
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Engage Your Employees with Net Promoter Insights
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Competing for Customers
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The Intuitive Customer
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Your Career Journey
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Eating Right
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Workshop: Action, Not Research: Surveys That Get the Job Done
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Net Promoter Economics
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Customer Journey Mapping
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The 2016 B2C NPS Benchmarks: Data Meets Software
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Marrying NPS to Business Value in the New Service Profit Chain
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Executive Presentation Survival Guide
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Anybody Out There? Get Creative for Great Response Rates
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Bulletproof NPS: Auditing Your Score to Wall Street Standards
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Preparing for the Customer of Tomorrow
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Winning the Battle for Hearts & Minds
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Right People, Right Time
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Driving High Participation Rates
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Engaging Stakeholders
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Journey to CX Success
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Leveraging CX Data for Customer Storytelling
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Ten Ways to Create Loyalty Remotely
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You Asked, We Listened: The Impact of Responsive Action
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MAY 06 View Details View Details
Net Promoter Economics
Training
Learn how to connect the impact of your CX program to financial outcomes. We’ll arm you with modeling techniques, analytic tools, and show you real-world, data-driven examples.